Terms & Conditions

Deliveries & Delivery Charges

• Parcels are delivered by Royal Mail Service or City Link courier. The type of service we use depends on the value of the goods & weight of goods being delivered. 

• All orders are sent out within 1-5 working days of placing the order to the UK but do allow at least one week (7 days) for delivery and for overseas make take up to 14 -18 days.

• At busy periods such as Christmas, orders may take a little longer, but we will ensure to get all orders out for pre Christmas delivery.

• We cannot be held responsible for any delays in the Royal Mail Delivery Service or City Link.

• If a parcel is lost in transit we allow 30 days before re-sending any item and longer to refund (as many do eventually turn up) so we would suggest the following:
  If you urgently need the item you can re-order it and pay courier shipping by telephone and it will be sent out by Special/courier again for you for next day delivery. Then if the original order turns up you can return it to us for a refund or if it doesn't arrive and is lost we can send you a form to claim it from Royal Mail. Due to the high volume of orders not arriving on time by Royal Mail, many do actually arrive sometimes a few weeks later. If we were to resend it before 30 days we have found many lost orders were not claimable as customers did not let us know and our claims were declined.

• We will re-send an item lost by Royal Mail after we receive confirmation from you in writing that it was not received, this will be after the 30 day period has passed in the UK and 60 days for overseas.

• You may be approached by Royal Mail regarding any item not received and will be obliged to explain the circumstances.

• Refunds for items lost in the post will be dealt with after 2 months in case they do eventually arrive.

• City Link Points to Note All deliveries by City Link require a signature upon delivery. If in the event that no one is home a card will be left. There are 5 days to arrange a re-delivery. After this period if no delivery is arranged or the parcel has not been collected the parcel will be returned to us. In such an instance if the courier prove the card was left then we will charge you for the return back to us which will be the shipping cost paid + £4.95 return to us and a redelivery would need to be arranged and paid for. If this this instance if you would prefer to cancel there will be a cancellation charge of 4% and the shipping will be non-refundable. If you have ordered and requested Special/City Link delivery and not received a card within the next 5 working days please call/email us as it may have been lost or thrown away with junk mail entering the house.

• Orders are subject to a standard £4.45 delivery charge in UK mainland. Outside the mainland extra shipping is required.

• We may need extra shipping for heavy orders for UK and overseas. We would contact you if the case may be.

2. Refunds Policy & Returns

• Refunds are given if the goods are unsuitable, unobtainable, faulty or damaged. An exchange will be offered &  if a replacement is not available then a credit voucher will be issued or a refund back to the card which was used to purchase the item(s). If for any reason you have received such an item and you feel you need to return it to us, then send to the return address on the back of your parcel. Please note this must be within 90 days (non-working days inc.) for all Bioflow products and 7 days for any other range of items on this site.

• Refunds are subject to a 15% handling fee unless faulty for Bioflow products after the 7 day period but before 90 days.

• Refunds are given if the item returned is unused.

• All Ecoflow (Bioflow) products have a 90 day money back guarantee if not entirely satisfied with their performance. Proof of purchase is required to receive money back.

• All other products other than Ecoflow have a 7 day money back guarantee, provided they are unused and can be resold.

• If a product cannot be resold then a full refund would not be given.

• Shipping the item to you is not refunded.

• Consumable products are non refundable or exchangeable.

• If the goods are faulty or damaged on arrival, then we will credit you for return shipping, however if the goods are unsuitable or no longer required, you must pay shipping the goods back to us.

• If the goods are faulty or damaged then we will refund the full transaction but if the items are no longer required or unsuitable then we will refund the transaction minus the shipping charge.

• A cancellation charge may be taken for any item which was ordered that is cancelled which amounts to 3-4% of the sale price of the order, unless cancelled on the same day as the order was placed.

• It  is the customers responsibility for the safe return of any item being sent back to us. Items sent back to us must include all original packaging, leaflets, booklets, instructions or inserts that were inside when you received it and in the condition it was received.

• Nothing can be done without proof of purchase, so please keep receipts issued & return original receipt, copies will not be accepted.

• Any decision of action can only be taken on inspection of the product.

• Replacement items can only be sent out on the return of the original item.

• We will not exchange or refund goods that are wilfully / accidentally damaged, repaired or modified.

• All returns are down to our discretion.

• We do not give refunds on deposits taken to secure any item on this site.

5. Stock Availability

• Any item advertised on our web site should always be in stock, in the unlikely event  that we are out of stock of any item ordered, we shall contact you within 2 working days of the date the goods were ordered, to notify you of a likely delivery date or any other options. We may contact you by Email, Telephone or a Text message.

• You may wait for stock to be replenished.

• Take an alternative product and settle any price difference.

• Get a Credit Note.

• Get a refund.

6. Methods of Payment

We accept the following methods of payment :

• Visa, Master Card, Switch, Delta & Solo securely on line.

• Personal cheques & postal orders - details are 'Amazing Health Ltd'.

• We accept Pay Pal

7. Pricing

• Unless otherwise stated, all our prices include VAT.

• Prices can change instantly and with no advanced warning.

8. Web Site Accuracy

• We should be accurate in the information we provide you, but we cannot be held responsible for any displayed information that has since changed after our date of publish.

• We are not responsible for typing errors or spelling mistakes.

9. Privacy Policy

• We WILL NOT sell or pass on any customers personal details including email addresses & phone numbers to any outside party or organisation for any purpose.

• We hold the right to pass on any information to the relevant authorities at their request.

This does not affect your statutory rights which cannot be excluded or restricted by law.

10. Fraud Prevention

• We may require documents of proof of name and address sent to us by email, fax or post before sending any of our orders, particularly for larger transactions, we will notify you by email if this is the case.

• Your IP address is noted when you make a purchase.

• We takes credit card fraud seriously and will prosecute to the highest degree if such action is made on this site.

• We hold the right to decline any order we suspect to be fraudulent.

• Sometimes we may choose not to process an order, due to lack of proofs or correspondence when further security information is required. Such orders will not be processed and the amount not debited from the card used to make the purchase.

11. Magnet Therapy Claims

• All magnets and magnetic products are sold for experimental purposes only. They should not replace or substitute prescribed medical treatment.

• We make no claims to the therapeutic effect of any magnet or magnetic products. The only claim made is MAGNETIC THERAPY™ & 'Armadillo' products in general are sold to and used by millions world-wide.

• However it must be stated that magnetic therapy is NOT a cure but it is known to be a preventative measure from illnesses, a pain reliever, and enhances energy levels and healing processes in the body by testimonials of users.

12. Disclaimer

• It must be stated that our products are NOT a cure. These products are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. We do not dispense medical advice, prescribe or diagnose illness. We sell natural health products that may assist the body in its efforts to rebuild and heal itself. Amazingpets.co.uk do not recommend you substitute any prescribed medicines you may be taken without sound medical advice.

• The use of any product on our site is solely the responsibility of the intended user we will not be held responsible for an injury, accident, misuse or illness that may occur from any product bought from us to people and pets.

• Any defects would be dealt with by the manufacturers and we are not to be held responsible for any item causing any damage or illness or accident. Any product bought from us which is supposedly defective will be sent to the manufacturer for analysis. As we do not produce any items but are distributors of all our products we would not be responsible to deal with defective items after 7 days of receiving an item.

• Our products are sold mainly through word of mouth and we will not be liable for any product not meeting to the requirement of the user.

• Our products are not scientifically tested they are sold on the basis that they have worked for others

• Any side effects experienced from a product on our site will be the responsibility of the user. We will give accurate descriptions as best possible where required but further information can be obtained from emailing us or the manufacturers.

 

Amazingpets does not dispense medical advice, prescribe or diagnose illness. We sell some natural health products that may assist the body in its efforts to rebuild and heal itself.  Amazingpets.co.uk do not recommend you substitute any prescribed medicines your pet may be taking without sound medical advice.

This website is produced and maintained by Amazing Health Ltd, Independent Distributor of Ecoflow plc. All claims on this site are made by the site owner as an independent distributor and Ecoflow plc accepts no responsibility for the content of any such claims made in relation to Ecoflow plc, its products and/or the Ecoflow business opportunity.

 

Amazing Pets, Po Box 53207, London N3 1NQ